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Frequently Asked Questions

Frequently Asked Questions

COMMUNITY INFORMATION

Visit our website's Floor Plans page to see up-to-date monthly rental rates, available layouts, and apartment home details.

The price for renting an apartment home at Icon on Central can be found on the Floor Plans page of our website.

Yes, Icon on Central is a pet-friendly apartment community. We welcome pets and provide a pet-friendly living environment for residents and their furry companions. For full pet policy details, please visit the Amenities page on our website and scroll to the bottom of the page where you will find more information on the pet policy.

Outdoor Swimming Pool, Resident Clubhouse, Dog Park, Outdoor BBQs, Outdoor Fire Pits, Outdoor pool table, outdoor ping pong tables.

Yes, Icon on Central offers both guided tours and virtual tours. You can choose the tour option that works best for your schedule and preferences. To schedule a tour, visit the Schedule a Tour section of our website and select your preferred date and time. We look forward to showing you around our community.

Quiet hours at our apartment community are from 10:00 PM to 8:00 AM. During these hours, we ask all residents and guests to keep noise to a minimum to help maintain an enjoyable and respectful living environment for everyone.

HOURS OF OPERATION

Yes, assistance is available 24/7. You can get help anytime through our website chatbot, by text, or by calling after hours to speak with Parker, our AI Leasing Agent. Parker is available to help answer your questions outside of regular business hours. If Parker is unable to assist, please leave a message and our team will follow up during normal business hours. Our regular business hours are listed on the Contact Us page of our website.

MOVE-IN

Move-in specials may be available, but they can change at any time. For the most current move-in specials, availability, and full offer details, please contact our leasing office directly. Our team will be happy to answer your questions and help you review current offers for the apartment home you are considering.

Fee structure details are included in your lease agreement and can also be viewed on our website through the cost calculator for your specific floor plan. To find this information online, visit the Floor Plans page, select your exact apartment home, and review the cost calculator to see applicable fees and pricing details.

Yes, renter's insurance is required. More specific policy details are provided after approval. Our renter's insurance policy helps protect residents if an unforeseen event affects their home. For complete coverage details, please refer to the information provided during the approval process.

Yes, Icon on Central offers flexible lease terms, including short-term and long-term options depending on the floor plan you choose. Available lease terms vary by apartment home type. To view the specific lease options for your preferred apartment, visit the Floor Plans page on our website.

You can view the income and credit requirements to qualify for Icon on Central on the Qualification Criteria page, which is linked in the footer of our website.

Icon on Central offers a built-in cost calculator for each floor plan. This tool helps you view pricing details and estimate apartment costs for the specific home you are interested in. For more detailed information, visit the Floor Plans page on our website and select your preferred floor plan to access the cost calculator.

You can apply for an apartment online directly through our website. To complete your application, click the Application link at the top of our website, or go to the Floor Plans page, select the available apartment home you want to apply for, and follow the application steps provided.

MAINTENANCE

Maintenance requests can be submitted through your resident portal. Log in to your online account and select the maintenance request option. Our team will review and address your request as quickly as possible.

Yes, emergency maintenance is available 24/7. If you are experiencing an urgent maintenance issue, please call our emergency maintenance line. For non-emergency requests, please submit through your resident portal during business hours.

If you lose your keys or are locked out of your apartment, please contact our leasing office during business hours. After-hours lockout assistance may be available — please call our main number for guidance.

You can reach our team by phone, email, or through the contact form on our website. Our regular business hours are listed on the Contact Us page. For after-hours assistance, Parker, our AI Leasing Agent, is available 24/7.

NEIGHBORHOOD

Camelback East, Alhambra, Encanto, Windsor Square, Melrose District

Living at Icon on Central puts you right in Midtown Phoenix, one of the city’s most connected and walkable areas. You’re close to the light rail, which makes it easy to get downtown, to ASU downtown, or up and down Central Avenue without needing a car. The area stands out for its mix of city energy and everyday convenience - local coffee shops, restaurants, bars, and cultural spots are all nearby, along with major medical centers and employment hubs. You also still get quick access to parks, biking paths, and Arizona’s outdoor lifestyle just a short drive away. It’s a central location that keeps you plugged into Phoenix while still feeling manageable and neighborhood oriented.

Uptown Plaza, Steele Indian School Park, Phoenix Art Museum, Roosevelt Row, Arizona Science Center, Chase Field, Footprint Center

Brophy College Preparatory, Xavier College Preparatory, Central High School, Grand Canyon University, Longview Elementary School

Phoenix Children's Hospital, Bars/Restaurants,

Valley Metro Rail - Light rail transportation

Frys, Natural Grocers, Sprouts Farmers Market, Trader Joes, AJ's Fine Foods

Living at Icon on Central puts you right in Midtown Phoenix, one of the city’s most connected and walkable areas. You’re close to the light rail, which makes it easy to get downtown, to ASU downtown, or up and down Central Avenue without needing a car. The area stands out for its mix of city energy and everyday convenience - local coffee shops, restaurants, bars, and cultural spots are all nearby, along with major medical centers and employment hubs. You also still get quick access to parks, biking paths, and Arizona’s outdoor lifestyle just a short drive away. It’s a central location that keeps you plugged into Phoenix while still feeling manageable and neighborhood oriented.

Icon on Central fosters a vibrant community atmosphere. Please check our website or contact the leasing office for information on upcoming resident events and activities.

ADDITIONAL FEATURES

Yes, Icon on Central features outdoor spaces including: Dog Park, Outdoor BBQs, Outdoor Fire Pits.

Yes, recreational facilities include: Outdoor Swimming Pool.

The community has parcel pending/Amazon lockers on-site. They are either delivered to the parcel locker or resident's front door. The leasing office doesn't accept them.

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Our team is always ready to answer your questions.